HSLâ€™s research unit produces lots of valuable data about their customers, but it wasnâ€™t optimally used â€“ most of it was only presented in yearly reports. HSL wanted the data to be available online so that it can be used to support decisions on every level.
The Louhin based analysis and reporting system allows HSL to have all its key results easily accessible. The project has been very efficient, especially when comparing it to the large ICT platform and solution providers.
Helsinki Regional Transport Authority (HSL) is responsible for planning and organization of public transport services in the Helsinki region.
In 2011 people took more than 335 million bus, train and metro trips organized by HSL.
TNS Gallup collects lots of information using surveys and mystery shopping. Results need to be analyzed, refined into reports and delivered to clients. The processing and distribution requires plenty of work due to the large number of annual customer reports.
Using the Louhin-based system, data pre-processing and reporting can be accomplished without error-prone manual work. The system also enables automated quality assurance and error correction. Results are reported in PDF, XML and SPSS formats and delivered by email or directly transferred to customerâ€™s server. Additionally, the system provides tools for generating a variety of summary reports.
TNS is the worldâ€™s leading survey-based producer of market information – a part of WPPâ€™s Kantar Group.
In Finland, following companies belong to TNS group: TNS Gallup Oy, Suomen Gallup Elintarviketieto Oy, Finnpanel Oy.
Accessible via browser in the Louhin Cloud
120 â‚¬ (+VAT) / year
400 â‚¬ (+VAT) / year
Accessible on a stand-alone server
Internal server installation:
20,000 â‚¬ (+VAT) / year
Just give us a holler and we can drop by your office to arrange a pilot, so that you can see for yourself what a magnificent tool Louhin really is.